Initiate a Return
Start a Return
Unmatched Beauty LLC · Store credit issued within 3–5 business days
Returns are simple. We offer store credit on eligible items returned within 10 calendar days of delivery. Follow the steps below, then click the button to access your returns portal and get started.
✦ How to Return an Item
Step 01
Check Your Eligibility
Make sure your item meets our return requirements — unworn, unwashed, tags attached, and requested within 10 calendar days of delivery. Review the eligibility guide below before proceeding.
Step 02
Log In & Submit Your Request
Click the button below to access your customer account. Log in and navigate to your order history to select the item you'd like to return and submit your request.
Step 03
Pack & Ship Your Item
Once your request is approved, you have 5 calendar days to ship the item back to us. Pack it securely and use a trackable shipping method. Return shipping costs are the responsibility of the customer.
Step 04
Receive Your Store Credit
Once we receive and inspect your return, store credit will be issued to your account within 3–5 business days. You'll be notified by email when it's ready. Store credit never expires.
Ready to Start Your Return?
Log in to your customer account to access the returns portal and submit your request in just a few steps.
Start My Return Don't have an account? Create one here using the email address from your order.✦ Return Eligibility
✓ Eligible for Return
- Regular priced items
- Requested within 10 calendar days of delivery
- Unworn and unwashed
- Original tags still attached
- Free of odors, stains & pet hair
- In original brand new condition
✕ Not Eligible — Final Sale
- Clearance items
- Promotional & sale event items
- Items from the Final Sale tab
- All jewelry
- Hats & headwear
- Items outside the return window
Important: Items that do not meet our condition requirements upon inspection will be shipped back to you at your expense and no store credit will be issued. Original shipping costs are non-refundable.
Have a question about your return?
Email us at help@umbboutique.com. We respond within 24 hours, Monday–Friday.